Shipping policy

🚚 Shipping Information


Order Fulfillment


Orders are typically fulfilled within 2–5 business days. Orders containing more than 200 items may take 5–10 business days to process.


Shipping Times & Carriers


All products ship from our U.S. fulfillment centers. Delivery times vary by destination:
US Domestic


•     Regular: 1–4 business days via USPS
•     Express: 1–3 business days via USPS Priority


International – Zone 1 (Canada)
•     2–5 business days via FedEx*


International – Zone 2 (Europe)
France, Italy, Luxembourg, Monaco, Netherlands, Denmark, Finland, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden


•     2–5 business days via FedEx*
International – Zone 3 (Asia-Pacific)
Australia, Indonesia, Macau, New Zealand, Philippines, Thailand, Vietnam, South Korea


•     2–5 business days via FedEx*


*Delivery times may be affected by customs clearance.


Customs & Import Fees
All international customers are responsible for customs and import duties. These fees are determined by your local government and are not included in our shipping charges.


Countries We Ship To
We currently deliver to:
USA*, Canada, France, Italy, Luxembourg, Monaco, Netherlands, Vietnam, Denmark, Finland, Malta, Iceland, Liechtenstein, Sweden, Norway, Portugal, Macau, Indonesia, Philippines, Thailand, New Zealand, South Korea.


*We do not ship to U.S. military bases.


Multiple Warehouses


We ship from several U.S. locations, with our main warehouse in Denver, CO. Orders may be split across multiple shipments (this will not affect your shipping cost).
Tracking & Updates


Tracking details are emailed once your order ships. Please allow 1–2 extra days for carrier systems to update. Use the appropriate carrier’s website (USPS, FedEx) to track your package.

🔄 Returns & Refunds


We do not accept returns or exchanges due to the intimate nature of our skincare products. All sales are final.


If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will replace the item or provide an appropriate resolution. Refunds, when approved, are issued to the original payment method.